Refund policy

All orders are carefully checked and securely packed before leaving The Crushed Grape.

If your order arrives damaged, or you receive an incorrect item, please contact us as soon as possible at hello@crushedgrape.co.uk.

Please include your order number and, where possible, photographs of the affected product and its packaging.

Please retain the product and all packaging until we have responded, as these may be required when investigating damage in transit.

Where appropriate, we will arrange a replacement or refund.

If you believe a product is faulty or not as described, please contact us so that we can investigate and provide the appropriate remedy.

We do not offer an additional or extended change-of-mind returns policy beyond your statutory rights.

For online purchases where a statutory right to cancel applies, you must notify us within 14 days of receiving your order.

Products must then be returned to us within the applicable statutory period and should be returned unopened, unused and in their original condition.

Unless the product is faulty, damaged or incorrect, the customer is responsible for arranging and paying for its safe return.

Please contact us at hello@crushedgrape.co.uk before returning any order.

Fine & Rare wines are sold subject to the individual condition, provenance and other information provided with the listing.

We strongly recommend reviewing this information carefully before purchasing and contacting us with any questions prior to placing your order.

Additional restrictions on cancellation may apply to certain products where permitted by law.

Nothing in this policy limits or excludes your statutory rights.

Email: hello@crushedgrape.co.uk
Telephone: 028 6774 8550

Email Updates, On the House